At LuxeCabin, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, we offer a straightforward and hassle-free return process. Please review our Return Policy below to understand your options and requirements.

Eligibility for Returns
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Returns must be initiated within 30 days of the delivery date. Proof of purchase, such as your order number or receipt, is required for all returns.

Non-Returnable Items
Certain items are non-returnable for hygiene or safety reasons, including personalized or custom-made products, unless they are defective or damaged upon arrival.

How to Initiate a Return
To start a return, please contact our customer support team at support@luxecabin.shop with your order details and reason for the return. Once your return request is approved, we will provide you with instructions on how to return the item, including the return address.

Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item). We recommend using a trackable shipping method to ensure your return is received. LuxeCabin is not responsible for items lost or damaged during return transit.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable unless the return is due to our error.

Exchanges
If you need to exchange an item for a different size, color, or product, please contact us at support@luxecabin.shop. Exchanges are subject to product availability.

Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at support@luxecabin.shop. We will arrange for a replacement or refund at no additional cost to you.

If you have any questions about our Return Policy, feel free to reach out to our customer support team. We are here to help and ensure your experience with LuxeCabin is exceptional.

Thank you for choosing LuxeCabin!